They wait until they send you your first post-promotion bill. To avoid shocking you too much, the company does not provide a new “out the door” price. However, as a valued customer we are pleased to offer a new promotion for an additional year. When you signed up for your services, you received a promotional discounted rate on your bill.
But your temporary reprieve from the high price of cable is over. It may have been one, two, or if you are especially lucky - three years since you signed up for Charter Spectrum service. Phillip Dampier Charter Spectrum, Competition, Consumer News 10 Comments